1win Privacy Policy for Kenya Users

Effective Date: September 25, 2025

Last Updated: September 25, 2025

Welcome to 1win, Kenya's premier destination for sports betting and casino gaming entertainment. At myshambadigital.co.ke, we recognize that your privacy and personal data security form the cornerstone of our trusted relationship. This comprehensive privacy policy outlines our unwavering commitment to protecting your information while you enjoy our sports betting and casino gaming services within the Republic of Kenya.

Information Collection Framework

1win operates under a structured data collection methodology designed to enhance your betting and gaming experience while maintaining strict compliance with Kenya's Data Protection Act, 2019. We gather information through multiple touchpoints during your engagement with our platform.

Account Registration Data

When establishing your 1win account for sports betting and casino gaming, we collect essential identification details including your full legal name, date of birth, residential address within Kenya, mobile phone number, and email address. Additionally, we require your National ID number or passport details to verify your identity and ensure compliance with Kenyan gambling regulations.

Financial Transaction Information

Our casino and sports betting operations necessitate the collection of payment-related data including bank account details, M-Pesa transaction records, credit card information, and other electronic payment method credentials. This financial information enables secure deposits, withdrawals, and bonus distributions across our gaming platform.

Gaming Activity Analytics

1win systematically records your sports betting preferences, casino game selections, wagering patterns, session durations, and gaming outcomes. This behavioral data helps us customize your entertainment experience and provide personalized recommendations for both sports events and casino games.

Data Utilization Purposes

Your personal information serves multiple operational functions within our 1win ecosystem, all designed to optimize your sports betting and casino gaming journey while maintaining regulatory compliance.

Account Management and Verification

We utilize your registration data to maintain your 1win account, process identity verification procedures required by Kenyan law, and ensure only eligible individuals access our sports betting and casino services. This verification process protects both you and our platform from fraudulent activities.

Payment Processing and Security

Your financial information facilitates seamless transactions including sports betting deposits, casino gaming funds, winnings withdrawals, and bonus credit allocations. Our secure payment processing systems integrate with Kenyan banking infrastructure and mobile money platforms to ensure reliable fund transfers.

Regulatory Compliance and Reporting

As a licensed operator in Kenya, 1win uses your data to generate mandatory reports for regulatory authorities, monitor compliance with responsible gambling guidelines, and maintain detailed records as required by Kenyan gaming legislation. This ensures our continued authorization to offer sports betting and casino services.

Data Storage and Security Measures

1win employs sophisticated security protocols to safeguard your personal and financial information throughout your sports betting and casino gaming activities. Our data protection infrastructure incorporates both technological and procedural safeguards.

Encryption and Technical Protection

All data transmission between your device and our 1win servers utilizes advanced SSL encryption technology. Your stored information remains protected through multi-layered security systems including firewalls, intrusion detection systems, and regular security audits conducted by certified cybersecurity professionals.

Access Control and Staff Training

Only authorized 1win personnel with legitimate business needs can access your personal data. Our staff undergo comprehensive privacy training programs focusing on Kenyan data protection requirements and our internal security protocols for handling sports betting and casino gaming information.

Information Sharing Practices

1win maintains strict control over your personal data sharing, limiting disclosure to essential business operations and legal obligations within Kenya's regulatory framework.

Regulatory Authority Disclosure

We share necessary information with Kenyan regulatory bodies including the Betting Control and Licensing Board and other relevant authorities as required for licensing compliance, anti-money laundering investigations, and responsible gambling oversight of our sports betting and casino operations.

Service Provider Partnerships

Trusted third-party service providers supporting our 1win platform may receive limited personal data necessary for payment processing, customer support services, and technical maintenance. All partners execute comprehensive data protection agreements ensuring your information remains secure.

Your Privacy Rights Under Kenyan Law

The Kenya Data Protection Act, 2019 grants you substantial rights regarding your personal information held by 1win for sports betting and casino gaming purposes.

Access and Portability Rights

You possess the right to request comprehensive details about the personal data 1win maintains in your account, including sports betting history, casino gaming records, and transaction logs. We provide this information in accessible formats within thirty days of your verified request.

Correction and Deletion Rights

Should your personal information become inaccurate or outdated, you may request immediate corrections through your 1win account dashboard or by contacting our customer support team. Additionally, you can request deletion of your personal data, subject to our legal obligations for record retention under Kenyan gambling regulations.

Marketing Communication Control

You maintain complete control over promotional communications from 1win regarding sports betting opportunities, casino game promotions, and platform updates. Opt-out mechanisms are provided in all marketing messages, and you can modify your communication preferences within your account settings.

Cookie Usage and Tracking Technologies

1win utilizes various tracking technologies to enhance your browsing experience and optimize our sports betting and casino gaming platform performance.

Essential cookies enable core platform functionality including account login, sports betting slip management, and casino game loading. Performance cookies help us analyze user behavior patterns to improve our services. Marketing cookies personalize promotional content based on your sports betting preferences and casino gaming interests.

You can manage cookie preferences through your browser settings, though disabling certain cookies may limit some 1win platform features and functionality.

Data Retention Policies

1win maintains your personal information for defined periods based on legal requirements, business needs, and your account status with our sports betting and casino platform.

Active account data remains accessible throughout your relationship with 1win to support ongoing sports betting activities and casino gaming experiences. Following account closure, we retain necessary records for seven years as required by Kenyan financial and gambling regulations, after which data undergoes secure deletion procedures.

International Data Transfers

While 1win primarily operates within Kenya, certain technical operations may involve data processing in other jurisdictions. Any international transfers of your personal information occur only with appropriate safeguards ensuring equivalent protection standards to those required under Kenyan data protection law.

Minor Protection Measures

1win strictly prohibits individuals under 18 years of age from accessing our sports betting and casino gaming services. Our age verification systems prevent minors from creating accounts or participating in any gambling activities on our platform. Should we discover any underage account, immediate closure and data deletion procedures are implemented.

Privacy Policy Updates

This privacy policy undergoes periodic reviews to ensure continued compliance with evolving Kenyan data protection legislation and 1win operational changes. Significant modifications are communicated through email notifications, platform announcements, and updated effective dates posted prominently on myshambadigital.co.ke.

Contact Information and Data Protection Officer

For privacy-related inquiries, data access requests, or concerns about your personal information handling by 1win, please contact our designated Data Protection Officer:

• Email: privacy@myshambadigital.co.ke
• Postal Address: 1win Data Protection Office, P.O. Box, Nairobi, Kenya
• Office Hours: Monday to Friday, 8:00 AM to 6:00 PM EAT

You also retain the right to lodge complaints with the Office of the Data Protection Commissioner of Kenya should you believe 1win has violated your privacy rights under Kenyan data protection legislation.

This privacy policy represents our binding commitment to protecting your personal information while enjoying 1win's sports betting and casino gaming entertainment in Kenya. Your continued use of myshambadigital.co.ke indicates your acceptance of these privacy practices.